Terms of Service

Please read these Terms of Service ("Terms") carefully before using the website at meridianexcellencesolutions.com (the "Site") or engaging with any services provided by Meridian Excellence Solutions, LLC ("Meridian," "we," "us," or "our"). By accessing the Site or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.

1. About Our Services

Meridian Excellence Solutions, LLC is a human systems performance advisory firm. We provide leadership consulting, organizational design, executive coaching, human capacity advisory, and related professional services (collectively, the "Services") to organizations and individuals. These Terms govern both your use of this Site and any Services you engage us to provide.

2. Use of the Website

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to:

•       Use the Site in any way that violates applicable federal, state, or local laws or regulations

•       Transmit any unsolicited or unauthorized advertising or promotional material

•       Attempt to gain unauthorized access to any part of the Site or its related systems

•       Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site

•       Introduce viruses, malware, or other harmful code to the Site

3. Professional Services Engagement

Scope of Work:

Any consulting, coaching, or advisory engagement with Meridian will be governed by a separate written agreement (such as a Statement of Work, Engagement Letter, or Service Agreement) that outlines the specific scope, deliverables, timeline, and fees. These Terms apply in addition to any such agreement.

No Guarantee of Outcomes:

Meridian provides professional advisory and consulting services based on our expertise and methodology. However, we cannot and do not guarantee specific organizational or financial outcomes. Results depend on many factors within your organization's control, including implementation, leadership commitment, and environmental conditions.

Client Responsibilities:

You agree to provide accurate, complete, and timely information necessary for us to perform the Services. Meridian is not responsible for any delays or inferior results caused by incomplete or inaccurate information provided by the client.

4. Fees and Payment

Fees for Services will be outlined in your engagement agreement. Unless otherwise specified in writing:

•       Invoices are due within 30 days of receipt

•       Late payments may incur interest at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower

•       Meridian reserves the right to suspend Services for accounts with overdue balances

•       All fees are non-refundable unless otherwise stated in your engagement agreement

5. Intellectual Property

Site Content:

All content on this Site — including text, graphics, logos, images, blog posts, frameworks, and downloadable resources — is the property of Meridian Excellence Solutions, LLC and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written permission.

Deliverables from Engagements:

Ownership of deliverables created during a consulting engagement will be governed by your individual service agreement. Unless otherwise agreed in writing, Meridian retains ownership of all methodologies, frameworks, tools, and proprietary processes used or developed during an engagement, while granting the client a license to use any deliverables produced specifically for them.

Your Content:

Any information or materials you provide to Meridian in connection with an engagement remain your property. You grant Meridian a limited license to use such materials solely for the purpose of delivering the agreed Services.

6. Confidentiality

Both parties acknowledge that in the course of an engagement, confidential or proprietary information may be shared. Meridian agrees to keep all non-public client information confidential and not disclose it to third parties without your prior written consent, except as required by law. Specific confidentiality obligations will be further detailed in your engagement agreement.

7. Disclaimer of Warranties

The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Meridian does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

The information on this Site is for general informational purposes only and does not constitute legal, financial, medical, or psychological advice. Always seek the advice of a qualified professional for your specific situation.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Meridian Excellence Solutions, LLC, its founders, officers, employees, and advisors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, goodwill, or business opportunity — arising out of or in connection with your use of the Site or our Services, even if we have been advised of the possibility of such damages.

In no event shall Meridian's total liability to you for all claims arising from or related to the Services exceed the total fees paid by you to Meridian in the three (3) months preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Meridian Excellence Solutions, LLC and its affiliates, officers, agents, employees, and advisors from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys' fees — arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your violation of any third-party rights.

10. Third-Party Links and Resources

The Site may contain links to third-party websites or resources. These links are provided for your convenience only. Meridian has no control over the content of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

11. Termination

Meridian reserves the right to suspend or terminate your access to the Site at any time and for any reason without notice. With respect to professional service engagements, termination rights and notice requirements will be governed by your individual engagement agreement.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Services shall first be submitted to good-faith mediation. If mediation is unsuccessful, disputes shall be resolved through binding arbitration in New Orleans, Louisiana, in accordance with the rules of the American Arbitration Association.

13. Changes to These Terms

We reserve the right to update these Terms at any time. The updated version will be indicated by a revised Effective Date at the top of this page. Your continued use of the Site following any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

14. Entire Agreement

These Terms, together with our Privacy Policy and any applicable engagement agreement, constitute the entire agreement between you and Meridian Excellence Solutions, LLC with respect to the subject matter herein, and supersede all prior or contemporaneous communications and proposals.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Meridian Excellence Solutions, LLC

Phone: 504-615-2388

Email: [email protected]

Website: meridianexcellencesolutions.com